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Privacy Policy

Privacy Policy

This privacy policy explains how Cycle Care Hub processes personal data in connection with the website and workshop services. It applies to users who contact the workshop, submit service requests, or otherwise interact with the site.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

Purposes of Processing

We process personal data to respond to service inquiries, arrange bicycle intake, assess the requested work, prepare and confirm the scope of repairs, communicate about timing and collection, and provide a service summary. Data is also used for website security, technical delivery, and the handling of privacy preferences. Where necessary, processing supports legal compliance and the maintenance of business records.

Processing is confined to the purposes stated in this notice and to compatible legal obligations.
02 · Sharing

Operational Sharing

Data may be shared with service providers that support website hosting, technical maintenance, communication handling, or similar operational functions. Any such recipient is expected to process data only for the assigned purpose and under appropriate confidentiality and security obligations. No broader sharing is described unless it is necessary for the requested service or required by law.

Operational recipients are used only to support communication, technical delivery, or workshop administration.
03 · Legal basis

Legal Disclosure

Personal data may be disclosed to public authorities, courts, or other recipients when required by applicable law or when necessary to establish, exercise, or defend legal claims. Data may also be shared where disclosure is needed to protect website security, prevent misuse, or complete a requested service transaction.

Disclosure is limited to situations where law, safety, or a valid operational need requires it.
01 · Collection

Data We Collect

We may process name, email address, phone number if provided, inquiry message, and service preferences when a person submits a service inquiry, requests an appointment, or communicates with the workshop. We may also process server request metadata and browser and device information for security, technical delivery, and basic site operation.

The data collected depends on the way a person uses the website and workshop contact channels.
02 · Sources

Data Sources

Personal data is received through the contact form, email, phone, postal correspondence, and workshop drop-in communication. Technical data is generated automatically when the website is accessed, including information needed to deliver pages, maintain security, and record basic request handling.

Information is obtained directly from the user or generated by the website during normal operation.
03 · Cookies

Cookie Types

The website uses cookies necessary for essential site operation and cookies that store privacy preferences. These cookies support basic navigation, form handling, and the retention of user choices. Analytics and marketing or advertising cookies are not confirmed as active and are not described as part of the current policy basis.

Confirmed cookies are limited to operational and preference-related functions.
04 · Controls

Cookie Controls

Only essential cookies and cookies used to remember privacy preferences are confirmed as in use. Users may block or delete cookies through browser settings, but essential functions may be affected if essential cookies are disabled. No confirmed analytics or advertising cookies are used.

Cookie preferences may be adjusted through browser settings and, where available, site controls.
User Rights

Your Rights

Depending on the circumstances, individuals may have rights to access their data, request correction, request deletion, object to certain processing, and request restriction of processing. Where processing is based on consent, withdrawal of consent does not affect processing that occurred before withdrawal. Some requests may be limited where legal duties or workshop recordkeeping requirements apply.

Available rights depend on the legal basis and the applicable data protection rules.
Requests

How to Make a Request

To exercise a right, a person should provide enough information to identify the relevant request and the data concerned. The workshop may ask for additional details to verify identity and to prevent unauthorized disclosure. A response will be provided within the period required by applicable law, subject to lawful extensions where necessary.

Requests are handled through the contact channels identified in this policy.
Data Retention

Retention Policy

Personal data is kept only for as long as needed for the relevant inquiry, service administration, security, or legal compliance. When the retention purpose ends, data is deleted, anonymised, or archived only where a legal obligation or legitimate operational need requires continued storage.

Retention follows the purpose of collection and the need to meet legal or operational obligations.
Policy Updates

Policy Updates

When this policy is updated, the revised version will apply from the stated effective date. Material changes may be communicated through the website or by another appropriate contact method where the change affects an existing interaction. Users should review the policy periodically to remain informed of current processing practices.

The policy may be revised to reflect legal, operational, or technical changes.
GDPR

GDPR Overview

Cycle Care Hub processes personal data as a controller under the GDPR for website communication, workshop administration, technical delivery, and security purposes. Processing is limited to what is necessary for the stated purposes and is based on the applicable legal grounds under EU data protection law.

Where GDPR applies, it governs the processing of personal data of individuals in the European Economic Area and, in relevant cases, the handling of such data by the controller.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityState Data Protection Inspectorate of Lithuania
This section is intended for users whose data is protected by the GDPR.
Your data rights

GDPR Rights

Where the GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, subject to legal conditions. Where processing is based on consent, consent may be withdrawn without affecting prior lawful processing. Requests may require verification before action is taken.

GDPR rights are assessed case by case and may be limited by law or by the nature of the request.
Privacy Contact

Contact Details

Email contact
feedback@sourcecheeselens.click
Telephone contact
+370 615 61614
Postal address
Rotušės aikštė 4, 44280 Kaunas
Privacy contact
Contact Page

Use the listed channels for privacy questions, rights requests, or policy-related correspondence.